Privacy Policy

This Privacy Policy explains how ExteriorOpsHQ collects, uses, and protects your personal information when you use our platform. We are committed to safeguarding your data and being transparent about our practices. This policy applies to all users of the ExteriorOpsHQ platform, including contractors, team members, and website visitors.

Effective Date

This Privacy Policy is effective as of February 20, 2026 and applies to all users of the ExteriorOpsHQ platform.

1. Information We Collect

Personal Information

  • Email address (required for account creation and login)
  • Name and company information
  • Phone number (optional)
  • Customer and project information
  • Documents and photos you upload

Technical Information

  • Basic session information to keep you logged in
  • IP address (for security purposes)
  • Usage data through Google Analytics (see Cookies and Tracking section)

2. How We Use Your Information

  • Create and maintain your user account
  • Store and organize your business information
  • Send important notifications and updates
  • Improve our platform and user experience
  • Ensure platform security and prevent abuse

Note: We do not sell your data to advertisers or third parties.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. The only information sharing that occurs is:

  • When required by law or legal process
  • To protect our rights, property, or safety
  • With service providers who assist in operating our platform (under strict confidentiality agreements)

Service Providers We Use

  • Stripe - Payment processing for subscriptions and invoices
  • Google Analytics - Website usage analytics to improve our service
  • Amazon Web Services (AWS) - Email delivery services
  • Cloudflare - File storage for uploaded documents and images

4. Data Security

We implement appropriate technical measures to protect your personal information, including:

  • Password hashing (your password is never stored in plain text)
  • Secure HTTPS connections for all data transmission
  • Database security and access controls
  • Regular security updates and monitoring

5. Your Rights

You have the following rights regarding your personal information:

  • Access and review your personal data
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Export your data in a portable format

You can exercise these rights through your account settings or by contacting us.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account (session management)
  • Remember your preferences and settings
  • Ensure platform security

Analytics

We use Google Analytics to understand how visitors use our platform. This helps us improve functionality and user experience. Google Analytics collects information such as pages visited, time spent on pages, and general location data. This data is aggregated and does not personally identify you.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your personal information only as long as you maintain an active account. When you delete your account, we will remove all your personal data within 60 days, except where retention is required by law (such as financial records for tax purposes).

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact form.